Effective: November 15, 2025
This Privacy Policy describes how Didii collects, uses, discloses and protects personal information of customers and site visitors in Canada. Didii is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) for commercial activities; this policy is written to align with PIPEDA principles.
For our Information Security Policy, please click Here
What personal information we collect
We collect the personal information necessary to provide services and fulfill orders, including:
– Contact & identity: name, email address, phone number, shipping and billing addresses.
– Payment information: we do not store full card numbers; payment data is processed by PCI-compliant third-party payment processors. We may temporarily handle tokenized or truncated card data for reconciliation only.
– Order & transaction details: products purchased, order history.
– Marketing & analytics: IP address, device type, browser, cookies, site interactions, email engagement (only if consented).
– Customer service records: correspondence, returns and warranty claims.
How we use personal information
We use personal information for:
– Fulfilling orders, shipping and handling, returns, refunds.
– Payment processing, fraud prevention and chargeback handling. Processors may require us to provide documentation to respond to disputes.
– Customer service and support.
– Marketing communications (only where consent is given; you may opt out anytime).
– Legal compliance and enforcement of our Terms.
Legal basis & consent
Under PIPEDA, we rely on your consent for collecting, using, and disclosing personal information for stated purposes, except where otherwise permitted by law. By using our site and providing information you consent to the collection and use described in this policy.
Disclosure to third parties
We disclose personal information only to:
– Payment processors for payment authorization, settlement and fraud risk management.
– Shipping carriers and logistics partners to deliver orders.
– Service providers who assist with web hosting, email, analytics, marketing, and customer support — under contracts that require them to protect information.
– Law enforcement or regulators when required by law.
Cookies & tracking
We use cookies and similar technologies to improve site function and analytics. You can control cookie preferences via your browser or the cookie banner on our site.
Security measures
We employ administrative, physical and technical safeguards (access controls, encryption where appropriate, firewalls) to protect personal information. For card payments, we rely on our PCI-compliant payment processors to protect cardholder data.
Data retention & deletion
We keep personal information only as long as necessary to fulfill the purposes described (orders, tax/accounting records in accordance with Canadian law) or to meet legal obligations. You may request correction or deletion of your personal information; deletion requests may be limited where information must be retained for legal or commercial reasons.
Access & correction
Under PIPEDA you may request access to your personal information and request corrections. To request access, correction, or deletion contact support@didii.ca
Marketing communications
If you opt into marketing communications, you may unsubscribe at any time using the unsubscribe link in emails or by contacting support.
Complaints & regulatory contact
If you have a privacy complaint you may contact us at support@didii.ca. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada for guidance.
Children
Our site and services are not intended for children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy. The “effective date” at the top will indicate the most recent version.
Contact
support@didii.ca